I tried this too @cpradio but it didn’t work. My website doesn’t have a form_process.php. The forms just use form_check.php and form_throttle.php The site keeps on saying “The server encountered an error.” Muse forms analysis shows php configuration problem but I know that is not a mandatory option.
Regards
Anmol Parashar
No, I meant the part of moving the PHPMailerAutoLoad.php to your PHPMailer-5.2.8 folder and updating the require statement accordingly.
In short, your PHPMailerAutoLoad.php can’t find the PHPMailer class, which is likely inside the PHPMailer-5.2.8 folder
Yes, I have already done that. But still it’s displaying that error.
Please either attach or copy/paste the code you have in the file that processes your emails so I can see what changes you have made. There is something wrong, but I can’t tell you for certain what it is yet. It got past the loading of PHPMailer now, so that part is fixed, now you have a new issue 
You seem ready, @cpradio . Here goes,
My index page form uses this php,
<?php
/*
If you see this text in your browser, PHP is not configured correctly on this webhost.
Contact your hosting provider regarding PHP configuration for your site.
*/
require_once('form_throttle.php');
if ($_SERVER['REQUEST_METHOD'] == 'POST')
{
if (formthrottle_too_many_submissions($_SERVER["REMOTE_ADDR"]))
{
echo '{"MusePHPFormResponse": { "success": false,"error": "Too many recent submissions from this IP"}}';
}
else
{
emailFormSubmission();
}
}
function emailFormSubmission()
{
if(!defined('PHP_EOL'))
define('PHP_EOL', '\r\n');
$to = 'subscriber@subscribershop.com';
$subject = 'Subscribers Form Submission';
$message = '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html;charset=UTF-8"/><title>' . htmlentities($subject,ENT_COMPAT,'UTF-8') . '</title></head>';
$message .= '<body style="background-color: #ffffff; color: #000000; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: 18px; font-family: helvetica, arial, verdana, sans-serif;">';
$message .= '<h2 style="background-color: #eeeeee;">New Form Submission</h2><table cellspacing="0" cellpadding="0" width="100%" style="background-color: #ffffff;">';
$message .= '<tr><td valign="top" style="background-color: #ffffff;"><b>Email:</b></td><td>' . htmlentities($_REQUEST["Email"],ENT_COMPAT,'UTF-8') . '</td></tr>';
$message .= '</table><br/><br/>';
$message .= '<div style="background-color: #eeeeee; font-size: 10px; line-height: 11px;">Form submitted from website: ' . htmlentities($_SERVER["SERVER_NAME"],ENT_COMPAT,'UTF-8') . '</div>';
$message .= '<div style="background-color: #eeeeee; font-size: 10px; line-height: 11px;">Visitor IP address: ' . htmlentities($_SERVER["REMOTE_ADDR"],ENT_COMPAT,'UTF-8') . '</div>';
$message .= '</body></html>';
$message = cleanupMessage($message);
$formEmail = cleanupEmail($_REQUEST['Email']);
require 'PHPMailer-5.2.8/PHPMailerAutoload.php';
$mail = new PHPMailer;
$mail->isSMTP();
$mail->Host = 'mx1.hostinger.in'; // update this line
$mail->SMTPAuth = true;
$mail->Username = 'anything@subscribershop.com'; // update this line
$mail->Password = 'anything'; // update this line
//$mail->SMTPSecure = 'tls';
$mail->From = 'anything@subscribershop.com';
$mail->FromName = 'Subscriber Shop';
$mail->addAddress($to);
$mail->isHTML(true);
$mail->Subject = $subject;
$mail->Body = $message;
$sent = $mail->send();
if($sent)
{
echo '{"FormResponse": { "success": true,"redirect":"thank-you.html"}}';
}
else
{
echo '{"MusePHPFormResponse": { "success": false,"error": "Failed to send email"}}';
}
}
function cleanupEmail($email)
{
$email = htmlentities($email,ENT_COMPAT,'UTF-8');
$email = preg_replace('=((<CR>|<LF>|0x0A/%0A|0x0D/%0D|\\n|\\r)\S).*=i', null, $email);
return $email;
}
function cleanupMessage($message)
{
$message = wordwrap($message, 70, "\r\n");
return $message;
}
?>
This uses form_throttle.php,
<?php
/*
If you see this text in your browser, PHP is not configured correctly on this hosting provider.
Contact your hosting provider regarding PHP configuration for your site.
PHP file generated by Adobe Muse 2014.0.30
*/
function formthrottle_check()
{
if (!function_exists("sqlite_open"))
{
return '1';
}
$retCode ='5';
if ($db = @sqlite_open('muse-throttle-db', 0666, $sqliteerror))
{
$res = @sqlite_query($db, "SELECT 1 FROM sqlite_master WHERE type='table' AND name='Submission_History';", $sqliteerror);
if ($res == null or @sqlite_num_rows($res) == 0 or @sqlite_fetch_single($res) != 1)
{
$created = @sqlite_exec($db, "CREATE TABLE Submission_History (IP VARCHAR(39), Submission_Date TIMESTAMP)", $sqliteerror);
if($created)
{
@sqlite_exec($db, "INSERT INTO Submission_History (IP,Submission_Date) VALUES ('256.256.256.256', DATETIME('now'))", $sqliteerror);
}
else
{
$retCode = '2';
}
}
if($retCode == '5')
{
$res = @sqlite_query($db, "SELECT COUNT(1) FROM Submission_History;", $sqliteerror);
if ($res != null and @sqlite_num_rows($res) > 0 and @sqlite_fetch_single($res) > 0)
$retCode = '0';
else
$retCode = '3';
}
@sqlite_close($db);
}
else
$retCode = '4';
return $retCode;
}
function formthrottle_too_many_submissions($ip)
{
$tooManySubmissions = false;
if (function_exists("sqlite_open") and $db = @sqlite_open('muse-throttle-db', 0666, $sqliteerror))
{
$ip = @sqlite_escape_string($ip);
@sqlite_exec($db, "DELETE FROM Submission_History WHERE Submission_Date < DATETIME('now','-2 hours')", $sqliteerror);
@sqlite_exec($db, "INSERT INTO Submission_History (IP,Submission_Date) VALUES ('$ip', DATETIME('now'))", $sqliteerror);
$res = @sqlite_query($db, "SELECT COUNT(1) FROM Submission_History WHERE IP = '$ip';", $sqliteerror);
if (@sqlite_num_rows($res) > 0 and @sqlite_fetch_single($res) > 25)
$tooManySubmissions = true;
@sqlite_close($db);
}
return $tooManySubmissions;
}
?>
My scripts folder consists all the php files along with the PHPMailer folder.
Regards
Anmol Parashar
All I can think of is that your host may be incorrect, everything else looks right.
Do you have an email application setup, such as Outlook/Thurderbird? If so, check what host is used in that account, most of the time, it is mail.yourdomain.com.
Any luck with getting the correct host, username and password combination?
I’ve checked with my hosting provider. Apparantely, I don’t have a mail.subscribershop.com
They are telling me to use, mx1.hostinger.in which I’m guessing is their name server. I’ll find a new host and let you know.
Hi guys, I’m still having problem with this. I followed all the instructions @cpradio gave to @jstead but I can’t make the form of my site work. When sending I get “The Server Encountered An Error”.
My site is www.aciplas.com.br/novo2 .The contact form I’m testing is at: www.aciplas.com.br/novo2/contato.html
Please find below my form_process.php script:
function email_form_submission($form) {
if(!defined('PHP_EOL'))
define('PHP_EOL', '\r\n');
$form_email = ((array_key_exists('Email', $_REQUEST) && !empty($_REQUEST['Email'])) ? cleanup_email($_REQUEST['Email']) : '');
$to = $form['email']['to'];
$subject = $form['subject'];
$message = get_email_body($subject, $form['heading'], $form['fields'], $form['resources']);
// $headers = get_email_headers($to, $form_email); // don't need this
require 'PHPMailer-5.2.8/PHPMailerAutoload.php';
$mail = new PHPMailer;
$mail->isSMTP();
$mail->Host = '200.155.160.200'; // update this line
$mail->SMTPAuth = true;
$mail->Username = 'form@aciplas.com.br'; // update this line
$mail->Password = 'removed'; // update this line
// $mail->SMTPSecure = 'tls'; // leave this commented out
$mail->From = 'form@aciplas.com.br';
$mail->FromName = 'form@aciplas.com.br';
$mail->addAddress($to);
$mail->isHTML(true);
$mail->Subject = $subject;
$mail->Body = $message;
$sent = $mail->send();
// $sent = @mail($to, $subject, $message, $headers); // don't need this
if(!$sent)
die(get_form_error_response($form['resources']['failed_to_send_email']));
$success_data = array(
'redirect' => $form['success_redirect']
);
echo get_form_response(true, $success_data);
}
Thanks
help please!
forms are not sent http://webingoods.com.ua/test/
require ‘PHPMailer-5.2.8/PHPMailerAutoload.php’;
$mail = new PHPMailer;
$mail->isSMTP();
$mail->Host = ’smtp.gmail.com’;
$mail->SMTPAuth = true;
$mail->Username = ‘landinggz@gmail.com’;
$mail->Password = ‘removed’;
$mail->SMTPSecure = ‘tls’;
$mail->From = ‘landinggz@gmail.com’;
$mail->FromName = ‘landinggz@gmail.com’;
$mail->addAddress($to);
$mail->isHTML(true);
$mail->Subject = $subject;
$mail->Body = $message;
$sent = $mail->send();
// $sent = @mail($to, $subject, $message, $headers); // don’t need this
Output $mail->ErrorInfo; to see what error you are getting
where it needs to look?
After
$sent = $mail->send();
add
echo $mail->ErrorInfo;
What does the ErrorInfo say?
require ‘PHPMailer-5.2.8/PHPMailerAutoload.php’;
$mail = new PHPMailer;
$mail->isSMTP();
$mail->Host = ‘smtp.gmail.com’;
$mail->SMTPAuth = true;
$mail->Username = ‘landinggz@gmail.com’;
$mail->Password = ‘…’;
$mail->SMTPSecure = ‘tls’;
$mail->From = ‘landinggz@gmail.com’;
$mail->FromName = ‘landinggz@gmail.com’;
$mail->addAddress($to);
$mail->isHTML(true);
$mail->Subject = $subject;
$mail->Body = $message;
$sent = $mail->send();
echo $mail->ErrorInfo;
// $sent = @mail($to, $subject, $message, $headers); // don’t need this
and when you ran that code, did an error get written to the page? And if so, what did the error say?
I do not know much English … I’m from Ukraine
Where can I see a bug report?
What file?
Ugh, I hate adobe muse, it seems to change from month to month and doesn’t have good email capabilities.
You may want to try their support forum
As it seems your website is missing a file it needs.
mistake need to look at form_process.php?
if I fully will copy form_process.php and pasted it will be enough to determine the errors?
function email_form_submission($form) {
if(!defined('PHP_EOL'))
define('PHP_EOL', '\r\n');
$form_email = ((array_key_exists('Email', $_REQUEST) && !empty($_REQUEST['Email'])) ? cleanup_email($_REQUEST['Email']) : '');
$to = $form['email']['to'];
$subject = $form['subject'];
$message = get_email_body($subject, $form['heading'], $form['fields'], $form['resources']);
// $headers = get_email_headers($to, $form_email); // don't need this
require 'PHPMailer-5.2.8/PHPMailerAutoload.php';
$mail = new PHPMailer;
$mail->isSMTP();
$mail->Host = 'smtp.gmail.com'; // update this line
$mail->SMTPAuth = true;
$mail->Username = 'landinggz@gmail.com'; // update this line
$mail->Password = '........'; // update this line
$mail->SMTPSecure = 'tls'; // leave this commented out
$mail->From = 'landinggz@gmail.com';
$mail->FromName = 'landinggz@gmail.com';
$mail->addAddress($to);
$mail->isHTML(true);
$mail->Subject = $subject;
$mail->Body = $message;
$sent = $mail->send();
// $sent = @mail($to, $subject, $message, $headers); // don't need this
if(!$sent)
die(get_form_error_response($form['resources']['failed_to_send_email']));
$success_data = array(
'redirect' => $form['success_redirect']
);
echo get_form_response(true, $success_data);
}
after sending an error occurred on the server