Hey everyone, I’m new here (as my postcount and join date suggests) and I come to you with a question
Earlier this day I bought a 1and1 Starter hosting package (0,99$/month for the first 12months then 4.99$/month). I chose to pay for this via PayPal.
I got the confirmation email with my customer id which I used to login to the cpanel, from which I got FTP details. I quickly fired up Filezilla to transfer a few test files and noticed speed really really sucks. I decided this is far too slow and canceled my account at cancel.1and1.com.
I cancelled the subscription and also canceled the Preapproved payment plan for 1&1 (from Paypal profile). They basically didn’t get any money from me yet (I checked my CC balance and paypal transactions history). Also the email I got after cancelation states that the actual cancelation will issue on 20 Mar 2014
—quote—
We have received your contract cancelation on *March 21, 2013
and regret your decision to leave us. However, we accept your
cancelation as follows:
Hosting
A full refund (minus software shipping and handling fees and bandwidth) will be given through the 1&1 Money Back Guarantee for all our web hosting packages if you cancel your account within 30 days.
A minimum contract term of 1 year applies to your package when you order the software suite.
The minimum contract term period begins on the day the package is ordered.
If they didn’t take any money from your Paypal account and you cancelled your Paypal subscription, I don’t think how they can get any money from you. I’ve heard of some of their customers being held hostage with a domain name hosted with 1&1. Did you have a domain name with them?
Thank you for taking your time in answering my question.
No, I don’t hold any domains at 1&1. They sent me an invoice a couple of hours earlier, today of 2.7$. I politely replied that I have cancelled my account 2 days ago and the fine print states a full refund to which they replied with a generic email about how I must cancel my account from cancel.1and1.com (which I already did 2 days ago).
I was just curious if they have any power over my PayPal account event if I cancelled the billing agreement.
From what I’ve heard about 1&1, you’re lucky to have gotten out as fast as you did! Saying that, I’m concerned about the minimum 1 year and am not sure whether that has precedence over your 30 get out of jail free card.
As far as PayPal is concerned, 1&1 could ask PayPal to pay the one year minimum and PayPal would contact you to get your side of the story. Just be sure to keep your cancellation e-mail, billing request and your response as PayPal will likely support you in this (depending again on the 1 year vs 30 day parts of your contract).
I forgot to post this.
They emailed me twice since then. One of the emails is a reply (I think) to my question: Why am I getting invoices
Thank you for contacting us.
Our record shows that you initiated the cancellation of your account on March 21, 2013, however your account is minimum contract term and cancellation date will take effect at the end of the term which will be on March 20, 2014. It appears that when you signed up for this account with 1and1, you took advantage of a sale price being offered at that time, and this sale price came with a minimum contract length. When you set your account to cancel, it was processed to terminate at the end of the agreed-upon contract length . Thus, any invoices/charges raised within your contract term or prior to the cancellation are considered valid.
and last email I received was
We are writing to inform you of a matter requiring your attention. We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your recent invoice at 1&1.
Please take a moment to log into your 1&1 account and update your PayPal account limit as soon as possible, so that we can continue to offer your 1&1 services without interruption.
I ignored both of these emails… let’s see what happens next
