And I am a fool for not reading the reviews about 1&1? I just didn't think it could be that bad, until they did it to me.
In short, I had registered/maintained a domain with 1&1 for about 2 1/2 years. No problems to report with their hosting. However, shortly after I had closed my business I received a renewal invoice for the domain that I no longer was going to be using. I cancelled using a very well hidden cancellation page
https://cancel.1and1.com/ along with a confirmation
Today I received a 3rd party collection notice stating that 1&1 had sent this account to them for collections. I thought "No big deal" it must be a mistake and called and explained to them that I no longer used this domain, It was cancelled 3 days after their emailed invoice so I should not have been billed or sent to a collection agency. The first reply was.........
"Unfortunately domain names are nonrefundable as stated during the
ordering process and in our Terms & Conditions
(http://order.1and1.com/xml/order/Gtc): 3.9. Upon cancellation of this Agreement you will receive a prorated refund
of any pre-paid, refundable fees for the remainder of any term."
That seemed like a candid response and completely irrelevant to my issue, so I spoke to a supervisor and received the following response:
"Our records indicate that your cancellation request was made after the billing due date for the domain "
And after telling them the above is true, but as I had cancelled the domain 3 days after the expiration the last reply I got was:
"Our records show the effective date of your cancellation was after the billing date for the domains. As such the invoice you received is valid and the balance must still be resolved."
They claim to still have the right to bill renewals for this non-existing domain. In other words they are charging me renewal fees without renewing anything, which is pretty close to stealing in my opinion. And therefore I am left with no other option that to make this scam public in hopes of having some good come out of all this.
Monetarily my loss is not going to be a big one (less than $50), but it is annoying to have to waste time trying to resolve issues 3 months after my business has closed to find out that they had no intention of doing the right thing but were scams from the beginning.
Please don't make the same mistake as I did, and stay away from 1&1.
12-11-10 Received emailed Invoice
3-4-11 Received a Collection Notice From NCO Financial (3rd Party Collection)