I have ran into this problem many time, everyone want to sell the computers and software, but no one wants to claim responsibility when somthing goes wrong. Munf. says goto MS, MS says goto Munf. I got completey upset on time when I keept getting the run around, I contacted MS and refused to hang up until I talked to a manager, they kept telling me there was no manager, hell someone has to write their checks, lol after about 45 mins, I did get a manager on the telephone, I explained the problem, and he called Gateway with my on the line, and demanded to talk to a manager, lol so I ended up with a three way conversation with me, a manager from MS and a manager from Gateway, I just sat back and laughed as they arrgued back and forth about who needed to correct the problem. :argue: :lol:
Anyway since this happened I only buy self-built computers, I buy the new parts overtime and then buy the os. Much less trouble for me, and most hardware has a 1-3 year warrantee anyway, and it's usually better then the manufs. warrentee. so if somthing breaks, I just take out the part and send it back.