Automating Ecommerce Feedback Email

[sixrfan]

we would like to automate our customer feedback email process. right now we manually send e-mails to customers one week after the product arrives via fedex. the emails basically ask if they’re happy with the product and have any further questions.

but does anyone have any advice on how we can make the fedex delivery confirm e-mail the trigger so that some sort of automated email system on our end will auto-send out an email 7 days after delivery? can we tie fedex with constant contact? or some variation thereof?

please advise. thanks in advance!

[anthmatic]

If you just want to send the same message to each customer, then you may be able to set up an IFTTT recipe to do this for you.

This looks like a good stating point: https://ifttt.com/recipes/57776-notify-me-when-my-ups-fedex-usps-etc-packages-have-updated-statuses

Otherwise, I’d imagine that you’d have to set this up in your shopping cart or email service provider. I know this is relatively simple to do with WooCommerce.

[sixrfan]

thanks but it looks like that service is no longer offered, according to the message on usetrackthis.com.

the site in particular uses Shopp instead of WooCommerce.

[joshmoney]

Hi! I’m planning to open up business as well. So i searched in youtube and other sites what is the best. I found this out: https://www.youtube.com/watch?v=CKHlhJJnMoE … It is Cloudnet360… I’m just amazed on how you can manage your customers and your shop in the best time manner…