Hi,
They had cancelled their account with vista print as I had transferred the domain name to my DNS. They usually charge £10 to release the domain name, but as they were having technical issues (they couldn’t release it for 3 days) they did it for free. I have the receipt for this.
This is the email they then sent when they said they had released it, I have blocked out username and passwords details for security:
Dear name,
We have successfully released the web address selfdrivetransporterhire.co.uk to your name. Read below for important information on managing your account.
Since we no longer control the web address and no longer provide additional support for managing it, here are a few tips to accessing your web address:
1. Update Contact Information at OpenSRS:
Go to http://manage.opensrs.net and click Manage Domain.
Your log-in information is:
Web address Name: selfdrivetransporterhire.co.uk
Username: xxxx
Password: xxxx
Update the Admin Contact, Billing Contact or Technical Contact information for your web address. You should update this information soon after taking ownership of your web address. You will receive important emails with instructions.
2. Transfer Your Web Address to Another Registrar:
To transfer your web address to another web address registrar, set up an account with the new registrar if you have not done so already. You may be asked for an authorization code, which can be found by clicking the “Domain Extras” link at the top of the “Manage Your Domain” page at OpenSRS. For more information on how web address transfers work, see these links:
http://en.wikipedia.org/wiki/Domain_transfer
https://products.secureserver.net/products/domain_transfers/transferinsider.pdf
You must complete the transfer process by 15/09/2015.
3. Update Nameservers Information
To update your name servers to point at a new host, log in to your account and click Manage Name Servers on the main page. This will allow you to point your web address name to the address of your new host.
Thanks,
Vistaprint Internet Marketing.
So these are the steps I have now taken:
- I have changed the DNS of this domain name
- I have transferred the domain name to my 123-reg account, I didnt need authorization/EPP code as I am led to believe that .uk domain names don’t need them as they are free to transfer.
I have now done everything they require but it still hasn’t transferred. I have sent the same message to vista print, but I find this forum much more useful!!
Thanks for your help so far.