OK, I know I should probably just take a deep breath, chalk this up to a “lesson learned”, let it go and move on. But I’m interested in your opinion of the situation…
A non-profit organization approached me to design and build a web site for them. I presented a written proposal, detailing everything I would do. The proposal also stated payment terms: 50% up front, 25% after the design review, 25% immediately after launch. They accepted the proposal, but I didn’t have them sign a contract (my first mistake). They paid the deposit, and gave me some non-specific requests regarding the design (“fun”, “kid-friendly”, “not boxy”, “good use of white space”, etc.). I came up with three designs, and we had a review meeting. They didn’t like any of them, and gave me some slightly more specific feedback: use drop shadows, give it a more 3-dimensional feel, incorporate our program’s images, put an animation on the splash page, etc.
So I go back to the drawing board, and come up with a design I think is fantastic. Not only does it meet every criteria they stated, but I spent the better part of a week getting the trickier stuff to work in IE6 (png transparencies, liquid / fluid design, accordian navigation, etc.). The site is pure xhtml / css - I’ve got an auto-expanding, hover-only nav working with no javascript (thanks Stu Nicholls!), a css-only imagemap, text that reflows as the viewport and/or font size is changed, etc. I put a huge effort into this.
At the review meeting, it gets mixed reviews. The key player was not there, and several others were missing, too. So I put the site up on one of my servers, and grant them access. They look at it later, then contact me and tell me they’re going to get a different designer. Huh? What happened? They now claim that it’s just not what they’re looking for. OK, fine. Web design can be like art - it’s an aesthetic, subjective thing.
So I send an invoice for the 25% due after the design review. They refuse to pay, and say they’re being “generous by letting [me] keep the deposit.” They say I failed to deliver what they wanted. I tell them I believe I did everything they asked me to do, and said they should be specific about what I missed. No response.
I’m sure they’re not going to pay. This is roughly US$1,000 we’re talking about. So it’s big enough to piss me off, but perhaps not big enough to warrant a small claims court case. I don’t have a signed contract - only an e-mail trail and my notes from the design review meetings. Do I have any recourse, or should I just move on (right after I come up with a contract to use with future clients)?
Thanks…