Please read this post carefully with an open-mind...
Web design is a lot like building. The great thing about building is that there are set rules that when not followed can get you in trouble with the law. I am talking about housing insulation, heating installments, building specification etc. all working for the customers benefit, and in many-a-time customers know of these.
It's dawned on me, however much we want to believe the w3c is the standard, on the whole web design is a completely unregulated field. Apart from the silly cookie law (which I think they've now done away with) there is no real structured law and set of guidelines customers aware made aware of. It's up to the web designer common sense and in many respects decency to include those things. This opens up some real hard hitting issues.
Customers can't judge what they have no idea about. Price being the main factor of decisions. Web designers could remove elements of the website which are crucial (SSL, certain anti-hack plug-ins) to further reduce the price. That being the case we now have a scenario where a website can cost 100 - 10,000 pounds, it's that crazy!
Nobody really knows what to expect and what money they should pay, giving an introduction to many people wanting a website but ultimately failing to understand what will be included, many just want the cheapest option.
For me anyhow, I think I will stay away from much client based work. This is a real problem, to be fair, this lack of understanding is causing real problems and is allowing many people to come on the scene with otherwise would not.