nimasdj — 2009-08-19T01:06:16-04:00 — #1
Is DeskPro good and recommended? Are you satisfied with it and their support?
system — 2009-08-19T06:44:43-04:00 — #2
DeskPro is reliable and fast. It is being used by many big companies such as 2checkout.com
nimasdj — 2009-08-19T07:00:18-04:00 — #3
I agree it is nice, I am evaluating free version to buy.
How is their support? Do they answer ticket soon?
I discovered a piping issue, when I reply an email with "From Name: like:
Sales <email@example.com> it odesn't work
but if I send to email address only without From name like
<firstname.lastname@example.org> it works!
why is it a bug in script or my server issue?
nimasdj — 2009-08-19T13:47:50-04:00 — #4
Can someone compare DeskPro vs. Kayako and Cerberus?
nimasdj — 2010-03-17T16:35:00-04:00 — #5
I used cerberus for sometime and it lacks most of standards of a ticketing system! such as searching KB before submitting ticket or allow techs to answer the new ticket notification email from inbox and a pipe turn it as a reply to the ticket, creating kb article from tciket reply etc. and to much more standards of a ticketing system.
Is Cerberus actually a ticketing system? or just some guys wanted to say "wow! we learnt php!" ?