john_wheal — 2012-07-13T20:56:10-04:00 — #1
Does anyone know of or have experience making an official complaint about a domain registrar. I was thinking maybe ICANN?
I purchased a .com domain name at the end of 2010 for 1 year. I own a number of domain names and can't keep track of them individually so I turned on automatic renewal. The domain in question points to another domain and I very rarely check it. The domain registrar however registered the name for 2 years on their computer system (by mistake). As a result I never received any notifications about renewing it and the domain wasn't automatically renewed.
Today I find that it is actually owned by a domain broker who is selling it (at over $2000). The registrar still shows the domain as not expiring for another 4 months.
What should I do? The registrar just says they made a mistake and are sorry but won't do anything about it.
I am deliberately not including the registrar or domain in this post so as people don't think I'm advertising.
avipr — 2012-07-16T03:05:54-04:00 — #2
Perhaps you can't do anything. ICANN is monitoring the world wide and they will not entertain single domain acquisition problem.
I think you should contact the reseller, they can help you, or you can ask for the cost of domain.
mikl — 2012-07-16T05:18:50-04:00 — #3
Actually, ICANN does have a complaint resolution service, although it's not clear from their site whether it would cover this particular case. Take a look at the notes at http://www.internic.net/, or their complaint submission form at http://reports.internic.net/cgi/registrars/problem-report.cgi/.
The following might also be of some use: http://www.icann.org/en/help/dndr