I can't change the image on my event app

Social Media
1

Hi all,

I have uploaded an image to my event app but I need to change it as it is not enough of a CTA. I checked on Faebook/help and got the following instructions.

To change the icon for an app on your Page:
At the top of your Page, click Edit Page
Select Update Info
Select Apps from the left sidebar
Click Edit Settings under the name of the app whose icon you want to change
Click Change next to Custom Tab Image At this stage the problem arises as I am not given this option. It just says Available(Remove)
On the next screen, click Change next to the existing image
Follow the instructions that appear for uploading a new image or deleting the existing image
For some apps, the developer has chosen not to make the app’s icon customizable and you won’t be able to change it.

Considering I was able to input a picture in the first place shouldn’t I be able to change it? Can anyone shed some light on this please.

Thank you.
Laura

2

lauraTL,

the only thing I could suggest is that you try doing it in a different browser? Sometimes browser behave this way and don’t display things that they should.

If that doesn’t work, and this is an app you have made yourself, you could try changing it at the developers site for Facebook found at https://developers.facebook.com/

Hope that helps,

Shawn