I don't know what is going on.
I have sent contact requests through your site. I haven't even received an auto-responder response!
I'm writing on this forum since I'm not hearing back otherwise. I'm concerned this one has fallen through the cracks.
<snip>Private Data Removed</snip>
I have reported your issue to HQ immediately.
Apologies for the delay in handling your query or confusion caused, it is now pushed to the top of the queue.
I have no idea why you haven't heard back from support - I am very sorry about that.
I have taken care of the problem personally and you should be able to download your books now.
Many thanks for your excellent help...and whoever snipped the private data...thanks a lot. Only realised the implication of leaving that info on there long after i'd gone home...stupid me.
Anyways, cheers for all the help.