Hi All,
I am currently running Magento on my e-commerce website.
Everything was perfectly fine until the “Shipping Description” section for one of the order’s email was missing.
<!--@subject {{var store.getFrontendName()}}: New Order # {{var order.increment_id}} @-->
<!--@vars
{"store url=\\"\\"":"Store Url",
"skin url=\\"images/email_header_1.png\\" _area='frontend'":"Email Logo Image",
"htmlescape var=$order.getCustomerName()":"Customer Name",
"var store.getFrontendName()":"Store Name",
"store url=\\"customer/account/\\"":"Customer Account Url",
"var order.increment_id":"Order Id",
"var order.getCreatedAtFormated('long')":"Order Created At (datetime)",
"var order.getBillingAddress().format('html')":"Billing Address",
"var payment_html":"Payment Details",
"var order.getShippingAddress().format('html')":"Shipping Address",
"var order.getShippingDescription()":"Shipping Description",
"layout handle=\\"sales_email_order_items\\" order=$order":"Order Items Grid",
"var order.getEmailCustomerNote()":"Email Order Note"}
@-->
<!--@styles
body,td { color:#2f2f2f; font:12px/1.35em Candara, Arial, Helvetica, sans-serif; }
@-->
<div style="font:12px/1.35em Candara, Arial, Helvetica, sans-serif;">
<table cellspacing="0" cellpadding="0" border="0" width="98%" style="margin-top:10px; font:12px/1.35em Candara, Arial, Helvetica, sans-serif; margin-bottom:10px;">
<tr>
<td align="center" valign="top">
<!-- [ header starts here] -->
<table cellspacing="0" cellpadding="0" border="0" width="650">
<tr>
<td valign="top"><a href="{{store url=""}}"><img src="{{skin url="images/email_header_1.png" _area='frontend'}}" alt="{{var store.getFrontendName()}}" style="margin-bottom:10px;" border="0"/></a></td>
</tr>
</table>
<!-- [ middle starts here] -->
<table cellspacing="0" cellpadding="0" border="0" width="650">
<tr>
<td valign="top">
<p>Hello {{htmlescape var=$order.getCustomerName()}},</p>
<p>Thank you for your order from {{var store.getFrontendName()}}!</p>
<p>Once your package ships we will send an email with a link to track your order.</p>
<p>You can also check the status of your order by <a href="{{store url="customer/account/"}}" style="color:#1E7EC8;">logging into your account</a>.</p>
<p>Do take note that for orders to be shipped within Singapore, no tracking number will be given.</p>
<p>If you have any questions about your order please contact us at <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> or call us at <span class="nobr">{{config path='general/store_information/phone'}}</span> Monday - Friday, 9am - 6pm GMT+8.</p>
<p>Your order confirmation is below. Thank you again for your business.</p>
<h3 style="border-bottom:2px solid #eee; font-size:1.05em; padding-bottom:1px; ">Your Order #{{var order.increment_id}} <small>(placed on {{var order.getCreatedAtFormated('long')}})</small></h3>
<table cellspacing="0" cellpadding="0" border="0" width="100%">
<thead>
<tr>
<th align="left" width="48.5%" bgcolor="#d9e5ee" style="padding:5px 9px 6px 9px; border:1px solid #bebcb7; border-bottom:none; line-height:1em;">Billing Information:</th>
<th width="3%"></th>
<th align="left" width="48.5%" bgcolor="#d9e5ee" style="padding:5px 9px 6px 9px; border:1px solid #bebcb7; border-bottom:none; line-height:1em;">Payment Method:</th>
</tr>
</thead>
<tbody>
<tr>
<td valign="top" style="padding:7px 9px 9px 9px; border:1px solid #bebcb7; border-top:0; background:#f8f7f5;">
{{var order.getBillingAddress().format('html')}}
</td>
<td> </td>
<td valign="top" style="padding:7px 9px 9px 9px; border:1px solid #bebcb7; border-top:0; background:#f8f7f5;">
{{var payment_html}}
</td>
</tr>
</tbody>
</table>
<br/>
{{depend order.getIsNotVirtual()}}
<table cellspacing="0" cellpadding="0" border="0" width="100%">
<thead>
<tr>
<th align="left" width="48.5%" bgcolor="#d9e5ee" style="padding:5px 9px 6px 9px; border:1px solid #bebcb7; border-bottom:none; line-height:1em;">Shipping Information:</th>
<th width="3%"></th>
<th align="left" width="48.5%" bgcolor="#d9e5ee" style="padding:5px 9px 6px 9px; border:1px solid #bebcb7; border-bottom:none; line-height:1em;">Shipping Method:</th>
</tr>
</thead>
<tbody>
<tr>
<td valign="top" style="padding:7px 9px 9px 9px; border:1px solid #bebcb7; border-top:0; background:#f8f7f5;">
{{var order.getShippingAddress().format('html')}}
</td>
<td> </td>
<td valign="top" style="padding:7px 9px 9px 9px; border:1px solid #bebcb7; border-top:0; background:#f8f7f5;">
{{var order.getShippingDescription()}}
</td>
</tr>
</tbody>
</table>
<br/>
{{/depend}}
{{layout handle="sales_email_order_items" order=$order}}
<br/>
<p>Thank You,<br/><br/>
{{var store.getFrontendName()}}<br/><br/>
1 Genting Link<br/>
#07-03<br/>
Perfect One<br/>
Singapore 349518<br/><br/>
+65 6882 0921<br/>
admin@clothingrepublic.com</p>
</td>
</tr>
</table>
</td>
</tr>
</table>
</div>
These are the codes for the order’s email template which produces the screenshot as follow:
There should be a order description with all info on the SKU, quantity, prices, etc below the shipping method and above the “Thank You Again” message.
Looking forward to favourable replies and thank you in advance.
Chris