Sorry to bring this back from the dead, but wanted to ask a follow up question... at first I was looking for a solution that would provide two 800 numbers for one shop (we have multiple shops), one for web business and one for non-web business. This was based on the idea that we'd dump our existing solution. I came to the conclusion Google Voice wouldn't be an option because it will only assign one number per customer/shop. But if we kept our existing solution in place for business cards and other non-web materials, and just added Google Voice for all of our web-related business, forwarding those calls to our existing solution, then we could track all web-related calls going through Google Voice, couldn't we? We wouldn't need Google to assign multiple numbers for one shop, just one number for one shop.
Am I right about this?