Since this is your thread, your reply about one and one isn't off topic. However, I have been with them since they first offered shared hosting and have never had any problem. 1 and 1 is the third web host I have had since beginnng work on the web 9 years ago and I have had far less problems with them than with other hosts I have used and some popular hosts that some of my clients have used.
No matter what company you choose for what ever kind of product or service you want, there are always nay sayers as well as proponents. PayPal, Microsoft, and believe it or not, even Site Point. Ford buyers dis GM and vice versa. Mac users can't understand why anyone would use a pc. I'm sorry if your user experience was unsatisfactory. Mine has been just dandy.
As to problems I had with POD, they included mishandling of funds, buggy upload applications, poor support, and unexplained delays in publication. However, my experience was 7 years ago, so perhaps POD providers have improved since that time.