Can anyone advise me if there is an authority who resolves issues with domain providers.
I took out a domain with me2uweb.net and when this company folded the domain was passed to Extendnet. They must be the worst providers in the world. They refuse to respond to emails and claim they sent an email to tell me my domain had expired. I had to cough up £108 to get the domain re-registered and even then it took weeks for them to do this. I desperately want to move the domain to another provider but the contact email on the domain has been set to one with me2uweb.net which no longer exists. Extendnet's support panel allegedly lets you change the contact email but if you try it just throws an error message.
I have contacted their mother company who want another £36 to transfer the domain to a 'partner account'. This is such a scam.
If it were a .co.uk domain I could contact Nominet but have never had issues with a .com domain so don't know the correct procedure and would really appreciate any advice.