This is the problem with buying web hosting from a domain registrar. GoDaddy is a domain registrar, that is 99% of their business, and web hosting is just an upsell in the checkout process to maximize profit from domain purchases.
99% of their customers don't use web hosting or only use it for some static 5 page site they built with the "Website Builder" they also bought during checkout. They're not kidding when they say few people there use Rails. And their tech support being useless is not unexpected either, given 99% of the tech support staff's time is going to be spent helping people with GoDaddy's primary business, domains, so 99% of their training and experience will be there too.