Our site has been up and running for a few years and gained some popularity in the UK, but we're just hitting a brick wall with the US market, could anyone provide some feedback on what we're doing wrong for the US market? Is it our wording? Some of our tools not being a good fit for US users? Or something else?
The site is:
Thanks in advance,
Since part of what you offer is based on spelling and grammatical correctness, I do think it is important that your content is meticulous in those respects.
- and you, the savvy buyer gets (should be "and you, as the savvy buyer, get" or could be rewritten to read, "The savvy buyer (that's you) gets.")
- mis-spelled is one word misspelled
- our team have (team is singular, it should be our team has. An easy way to decide whether a noun, such as teams, is singular or plural is to ask if the noun has a plural form. The team has -- The teams have.)
- Someone else's junk could be your hidden treasure so don't delay give it a whirl now and see if what you can find. Should be "Someone else's junk could be your hidden treasure. Don't delay; give it a whirl now and see what you can find."
- furniturestruggles "furniture struggles" and actually furniture can't struggle. Better - "It is a struggle to sell even the best furniture..."
I would also remove some of the negativity. It puts some people off. For instance: "ungrateful sellers" "ungrateful relatives and friends". Although your intent might have been humor, it falls flat especially in this sentence, "If nothing else, you will find lots of gift ideas for things to give to your ungrateful family and friends."
I also notice that on your product pages, the time the auction ends is clear, but not when it was originally posted or the date the auction ends. This is important information to eBay buyers. Additionally, there is nothing on your homepage that tells your visitors about your update process. Nobody wants to spend time shopping to find that the item was sold or the auction was cancelled long ago.
Thank you for your feedback Shyflower, I've made a start at implementing your suggestions, the comment about the negativity, I've long agreed with, but, someone else raising it made me finally press the issue with my partner
The issue of cancelled listings isn't something we even realised worth mentioning, as our data is the result of real time queries against eBay's API, but now you've mentioned it, it's clear that isn't as obvious as I'd first thought!
The issue of showing we're legitimate we'd hoped was tackled by the 'eBay Compatible Application' badge, which required certification, but I guess anyone could just rip one of them off 'About Us' page is on its way!
I've fixed the simple grammar/spelling issues you mentioned, and reduced the negativity, but will take a little longer to work through the other points (over the next week or so), the changes so far can be seen on the test version of the site:
I have uploaded an edit for your page as I would have edited it. One attachment shows the changes and the comments in your original text. The other is a final version that will be easier to read.
This finds heavy, fragile or bulky listed items where the seller probably doesn't want to post the item,but where it's physically close to you. The seller has severely restricted his market and will get very few bidders. All you may have to do is go round to his house and pick the item up for pennies.
This confused me at first because I have come to view the word "post" in its internet sense. Hey, the items is listed on ebay, its already been posted. Took me a minute to realize that I was thinking of the wrong kind of "post."
"Ship" or "mail" would be clearer; or expanding it to "package and post" would reset my mindset to the intended meaning of "post."
The website offer nice service, but to be fair, it is too much white. no much graphics and a lot of text. For visual users this is not much attractive.
I suggest to get a graphics designer make a simple banner for main page that simplify what your website is about, this will certainly help.
Could you make your background color more livelier looking than boring white? Maybe a cream color or a light blue one? A bigger logo could also helped.
I like the services you are offering.
This forum is for review of content, not design. Please keep your comments relevant to the purpose of the forum and the purpose of the thread.
I agree that the forum is for content. But since baycrazy is asking what they might be doing wrong it might be a good idea that there is also a problem with the design. Some image content will also help.
The wordings are good and the site has a great idea, the thing that is missing is the site should capture the viewer's attention visually.
Here's the point. If baycrazy wants a review of his design, he is welcome to ask for one in Web Design Reviews. We have a forum just for that! This forum is for discussion of Web Content, not design.
Imagine that you sit down to dinner with three friends. You have a splitting headache and ask them, "What do you do for a splitting headache?"
Friend number one replies, "You need a haircut."
Friend number two replies, "You're looking kinda chubby. You could drop a couple of pounds."
Totally oblivious to the question, friend number three begins discussing his latest diet.
How's that headache feeling now?
Members come to different forums with specific questions they would like answered. Questions in this forum are about content, not design. If you have no solution to provide, it's best to not provide one at all.
That said, any further posts reviewing the design instead of the content will be removed.
Does image content count? I think you are perfectly right and I have just realized that this site is really serious about helping people. Thanks a lot!
Images count if they are used as content within the content area of the website, which would be between the header and footer of the website, generally excluding sidebars which are usually most effective for promotion, advertising, and navigation.
Upon visiting your site, I noticed one thing immediately, your site looks like a text document. The black text and headings make your site appear to be a static/informative page. If I was looking to buy something, I would think that I was in the wrong place. To fix this, I would suggest leaving your main heading and description where they are, but maybe use some interesting font colors instead of black. Then I would replace the remaining paragraphs with a "featured products" area of some sort... maybe some hot deals ending soon.
I would not trash those secondary paragraphs though, they could go in an "about us" section.
your site is very simple and bore and it like a text document and not looks attractive at a glance...you should add pictures and other colorful stuff that user stay on your site , and content of your site is not bad but your text should be featured with images...!
There are not so many graphics to attract visitors at a first glance. You should put more images and more contrasting graphics to make it appealing for the visitors to read through the contents. Otherwise most of the visitors will just bounce off from the first page. Don't put too much text on the first page. Navigation is also rare on the webpage. Only put highlighting points and large text at the front and link it to other pages that contain the details.
Hello. I find the following things in your site,
The American flag is bigger than the rest(Even if your making it for American people you should not do that.)
It would be good if you remove Facebook fanpage page from the navigation bar and provide it somewhere else or atleast change its name to Follow us on Facebook or Our Facebook Fanpage. Simply writing facebook seems meaningless.
I see you have made some changes since first posting this thread. I like your new template. Good job!
It seems that it's only bigger because it's the current language/postal code format. If you click one of the other flags to change location, then that flag becomes the largest. I don't think that's too much to worry about.
Oh, then its fine. I thought it always remains bigger.. Nice site over all.
As soon as I opened the page and saw all of that text I was taken back. My first impression was scam before I even read a word. You should try and clean up the text and guide the user's attention to the key features you are promoting. Can the main concepts be presented more succinctly. I've got 5 minutes of free time in a day, and I can't spend 4 minutes trying to figure out what your site does. I need to be able to glance at it and get the gist.
Hope this helps.
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