SSL error on a site not using SSL, and only on mobile

Server Config
1

Hi all,

We have a vBulletin installation. We are not and never have used SSL for it.

We have recently outsourced all our merchant account activities and have no real need of SSL on the site anymore, so we let the certificate expire.

On my phone (Android) and tablet (Kindle, which is kind of a boogered Android OS), I get the error that the certificate is “not from a trusted authority.” Note: NOT that it is expired, which it did yesterday. But that it isn’t from a trusted authority.

I’ve checked bloody everywhere for anything that could be coming from https links: style sheets, images, everything. I can’t find a single thing.

I have cleared the cache, history, and cookies on both devices.

I have checked in both the default browser that came on the phone and with dolphin. Also, Silk on the Kindle. It does not seem to be browser-specific.

Any ideas here? We have about 40% of users coming in on a mobile device of some sort, and I don’t want them to get an error message and it just confuses me that it’s even the WRONG error message.

Thanks for any thoughts you have or troubleshooting strategies. Appreciate it!

Missy

2

If you use an http monitor (e.g charles web debugging proxy) and browse around the site you’ll soon see any https urls that you’ve missed.

3

Or you can check your apache logs and search for https strings

4

One small tip: Cheap SSL Certificate will not work well with mobile device. If you want to do it, you must install SSL123 from Thawte to get right certificate for any mobile devices. :slight_smile:

5

You can also check URL request in firebug to detect the HTTPS page in your HTTP url. Or use Google Chrome browser java script console to detect error. Here you go: tools=>javascript console

6

How so, I’ve used lots of ssl certs with mobile devices and never needed to install a thawte product to make it work.

7

I think you need to check which SSL Certificate is applied to your site in the terms of supporting mobile browser or not. And if supported then is it 99% compatible with all browsers or not. There are many browsers which only supports the SSL Certificates from the trusted certificate authority and all SSL Certificates are not supported by mobile browsers. So you need to check it and if everything alright and still error occurred than you will have to go for a new one.