Tech Support Efficiency

Business
1

Hello,

Please, take part in the following survey:

  1. Had you contacted the Technical Support Center before making a decision to buy/download your e-commerce store (scripts)?

  2. How often do you contact TSC after you have purchased/downloaded your software?

  3. How did the response you’d received affected your decision to purchase/download the software?

  4. What influenced you more to get the software - contacting TSC directly or reading feedback about it online?

2

Badly need your assistance. Please, be more active… :frowning:

3

Yes

I don’t use to contact not frequently until and unless i get puzzle , First i try my own solution to solve the problems

And obviously the good response can change your decision to avail the company services or to terminate the company at all !

4

Oh, I see.

What about pre-sale calls? Is it useful to call them before the purchase?