viewpoint bank - Most incompetent bank
I am a customer for about 13 + years.
They used be called community credit union and now called viewpoint bank.
They are the Most incompetent in my experience.
Not sure if they are publicly traded or not - if yes and if you have their stock, it is time to dump them.
Can you substantiate that?
I've seen detailed accounts of customer service nightmares over at consumerist.com. They also have a page there dedicated to contact info for some higher-ups for various companies for you to contact if your problem(s) haven't been resolved through normal channels.