Im working with a new client who has a Volusion site. When customers purchase downloadable products, they have to wait for someone in sales to confirm the order before the customer can download the product. The issue is that they are not always checking the orders and sometimes they go to sleep at night and are not able to confirm the orders (humor). I've talked to a few Volusion support members and they I think were getting a bit testy. Maybe I am not wording my issue properly.
The user case I would like is: the customer comes to the website, sees a downloadable product, purchases it, his/her payment is authorized/processed, then low and behold they may download a product.
The current user case is: the customer comes to the website, sees a downloadable product, purchases it, his/her payment is authorized/processed, someone from sales takes anywhere from 10min to 1day to discover the order, confirms the order, the customer is sent an email and then the must go their account to download it
Compared to our competitors, we are not considered very good.
Our payment process is set to Authorize and Capture at Sale.
Any suggestions? Much obliged.