we had been hosting a web application for 2 large organizations for a couple of years now and due to the heavy usage of the website, we moved to a high end server.
During the process of migration, we copied the webfiles to the new server and redirected the old website to the IP address, and clients where accessing the website and lots of other activities running on 3 days, the host company rebuilt the server, without our knowledge or permission.
They called me this morning, to apologize, saying all they can offer is an apology.
Now this is a very popular hosting company and rated one of the top dedicated server hosting companies.
My anger lies in the fact, that 3 days of data and activities have been losts as a result, financial information, and pictures uploaded.
What can be done ??? Am quite upset, but thought I would ask others ( As the organizations, WE HOST are threathening a law suit, full explanation and reinstate the data )