Hello all - I purchased the three books from sitepoint using a credit card this morning, the three books they've discounted for the Queensland relieve fund. The time of purchase was exactly 9:45 am. I immediately got a sales receipt in my email and eagerly tried to log into the area where I could claim my e-books. I kept getting this error:
"Log in error:
The email address and order number you submitted did not correspond with a customer who has purchased a downloadable PDF. Please check your email receipt and enter your email address and order number exactly as they appear on the receipt."
I sent two messages to the customer service unit and I was assured I'd receive a reply in one business day. I've gotten two automated messages that told me my concerns were received but there has been no real answer up to now. It's 5pm, I want to go home, and my boss is eagerly awaiting these documents. I'm likely to encounter problems with him since he did pay for them
Please, anyone, do you by any chance happen to know what I'm doing wrong? Is there some sort of strange detail that I'm constantly overlooking? I'm feeling not just robbed but abandoned at this point and I'm beginning to panic a bit. The forums is the only place I can come to right now, hoping for a reply because clearly the customer service doesn't live up to its word. I'm now afraid to purchase anything from this site again. How it's maintained a high rating of sales I'm not sure, am I just THAT unlucky?
Is there anyone who can assist? Please?
-A Very Frustrated, Disappointed Customer