Jostdoproperty: I didn't like that the index page (the page with all the categories, the one with the "folders", was table based). Also, I can't determine by their description, if
the social media links and page rank can be removed (not very "business like" in a business directory").
Of course everything, including the code that generates the tables as well as the other stuff, can be removed by modifying the php code, but I would really like to find something that doesn't require heaps of modifications to start with.
However I looked at other scripts (non-WP scripts) and the index pages all seem to be table based too so I might just have to give up with that particular requirement.
It is leaning towards WP Directory PRO at the moment, in the absence of something better, but what you say about their forum and customer support is however a bit worrisome...