For the last month Wordtracker www.wordtracker.com services have grinded to a halt, for so long ive felt its a waist of money now i truly know it is. The customer service is non existant live chat is about usefull as a chocolate fire guard :mad:
Everytime I log into campaigns or keywords all i get is a loading icon which you have to wait to the next ice age to see disappear :mad: (see below screen grabs)
To ad insult to injury when I finally had enough I decided to sever the Wordtracker www.wordtracker.com service but alas Iām tied into an annual subscription!
And dont bother with the link finder service from Wordtracker either there is no low hanging fruit its a lie, you get inbound links organically not be eMailing someone (as Wordtracker advises) and saying āHey link to my site because err well i just want you tooā
Right now Iām looking to hire a humvee and an RPG time to kick some ass if only i could find out where Wordtrackers office is
I wonāt try to comment on your Wordtracker problems. But I note that you say you are ātied to an annual subscriptionā.
If you are paying for your subscription via a UK credit or debit card (in other words, with a continuous payment authority), did you know that it is now possible to instruct your bank or card provider to cancel the payment at any time, without having to get permission from the merchant? It might take a bit of persistence to get the bank to do that, but it is certainly possible. The measure was recently brought in, preciseley to cover cases like this.
It wonāt help with your present problems, but at least you wonāt have to keep paying for a service that you donāt want to use.
Jo here from Wordtracker, I just wanted to post a reply to more clearly share our position with you.
In terms of the keywords tool - we have had some infrastructure issues over the past few weeks which have been our primary focus in terms of development - Iām so sorry that youāve been inconvenienced.
That said, weāve made some huge improvements to the Keywords tool, and the system generally is much more solid. Weāve still got a short way to go on this, but weāre confident that in the next few days the system generally will be a lot more stable.
In response to your Link Builder comments - we donāt really advocate mass emailing of prospects to get links - rather, we provide examples of prospects (for instance, sites that link to other sites in your market) and offer metrics that suggest how hard they may be to build a relationship with (many links are based on relationships), and through this gain links. We donāt like spam any more than the next guy. Thereās a fresh Link Building course starting on 13th March which will give you much more insight into the process (thereās some material already there from the previous course that might be helpful), and as a subscriber, itās available to you at no extra cost - just log into Link Builder and click the āGet Linksā link at the top of the page and youāll be able to find out much more.
Iām sorry that you feel our support is ānon-existentā - for a company our size, itās just not possible to have the live chat open 24/7 - but we do our best to keep it open during UK business hours. That said, Iāve not found a message from you in our system that hasnāt been responded to - if thatās not the case, please let us know, as Iād hate to think weāre missing anything.
Itās clear that your experience with us hasnāt been great - and weāre sorry about that. Please do let us know if thereās anything else we can help with.
